How your hours are used
Consultations, appointment preparation, record review, provider communication, client-related documentation, and included visits count toward your monthly service allowance. We provide a time-use summary and discuss additional work before exceeding your allowance. Work is never counted twice.
Additional agreed care coordination is $125 per hour, billed in 15-minute increments. We ask for your authorization before your allowance is exceeded and provide a clear summary of time used. This rate applies only to care coordination—not home care, bedside nursing, or post-surgery visits.
Your written agreement confirms any applicable travel charges before enrollment. Memberships do not include 24/7 access, unlimited coordination or visits, immediate responses, or guaranteed staffing.
Contact us to discuss enrollment and your written service agreement. Submitting a request does not confirm an appointment or care coverage.
Read the membership rules — included time and authorization for additional coordination.
See payment options and pricing — packages, memberships, and travel charges in one place.